Website Terms & Conditions
Introduction
Hi there! This website, www.peoniflora.com, is owned and operated by Claudia Milbourne trading as Peoniflora ABN 11 210 841 643. If you have any questions or need further information, please contact us at health@peoniflora.com.
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and it is important that we both know where we stand.
When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.
These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
There may be additional specific terms of service provided to you in relation to our products / services / training / courses. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
Website Content Disclaimer
On this website you will find blogs, recipes, tips, ebooks, guides, checklists, quizzes, and infographics teaching you about natural health. This information is provided solely for your education and personal development.
Content Policy
We take lots of care to provide valuable information, but we cannot be responsible for the use that you make of that information. Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances.
There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services or products.
Any testimonials or promised results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.
While we take all reasonable care to ensure that the information we provide is accurate, relevant and up-to-date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be extremely helpful if you let us know!
We may modify the content provided on this website at any time, including altering or deleting it without notice
Visitor Responsibilities
All visitors to our website are responsible for their own health, safety and wellbeing. Please always conduct your own research, seek appropriate professional advice and make careful choices about what is right for you before taking action on any information we provide.
Should you have any questions regarding the suitability of any if the information provided, please book a consultation so we can initiate treatment under appropriate supervision and guidance or reach out to your preferred healthcare professional to get proper advice specific to your situation.
Downloads
While we take every care to ensure that the content we provide is safe, we are not responsible for viruses, other technologically harmful material or any other damage which might occur due to downloading material from our site. It is your responsibility to maintain adequate and up to date internet security.
External Links
We may provide links to external sites that we believe are useful or relevant. We have no control over the content of any external sites and are not a party to any transactions you may enter into with external site providers.
Disclaimer for our Services
There are a number of ways you may choose to work with us that are available to purchase or book through our website. The terms and conditions in this document apply to all of our services and products unless alternative terms are explicitly stated.
The following services may be booked through this website:
Discovery Call - a free 15-minute phone or zoom call to answer any initial questions and to determine whether we might work well together and in what capacity. This call is not intended to diagnose or prescribe any treatment.
Initial Naturopathic Consultation in person or online - an initial comprehensive case-taking consultation to address your priority presenting complaint and identify possible treatments with a treatment plan and requests for further pathology and functional testing necessary to direct the line of future treatment.
Follow up Consultations in person or online – these evolve from the initial consultation and follow the course of short term and long-term treatment suggested by the practitioner and agreed upon by the client.
Feminine Embodiment Coaching – a zoom session where you will be guided intuitively by a qualified coach in order to develop and connect with your body awareness, with the intent that a better mind - body connection can assist with your physical treatment plan by addressing the person as a whole.
Our intention in offering these services is to help you move towards a state of dis-ease, feeling better and improving your quality of health and lifestyle.
Claudia’s Qualifications
Claudia is a degree qualified Naturopath with a Bachelor of Health Science in Naturopathy from Endeavour College of Natural Medicine. She is also a Certified Feminine Embodiment Coach with The School of Embodied Arts.
Provider Responsibility
We are strongly committed to keeping our skills up to date with continuing professional development, researching the latest developments in our field, taking all reasonable care and due diligence, and pursuing best practice in all that we do.
Consumer Responsibility
As our client, it is your responsibility to follow the prescribed treatment plans, staying true to the supplements or herbs provided or prescribed by your practitioner. It is also very important that you follow any dietary and lifestyle advice provided.
In all instances it is your responsibility to immediately inform us of any abnormal events or unexpected symptoms resulting from the suggested treatment, and to discontinue use of any products until we have assessed the situation and, if necessary, reported the event to the relevant authority.
We are not responsible for any treatment that you self-prescribe for yourself, for any over-the-counter products that you choose to use, or for any mistakes in dosing if you do not strictly follow your treatment plan.
Any prescriptions are solely for your own use. You must never share them with any other person.
Important Information
There is always a risk that someone will react in a different way to the proposed treatment than we expect, as each client is an individual, with their own genetic and lifestyle factors which are beyond our control. You will get the most out of working with us if you follow the recommended treatment plan as closely as possible and let us know if you have any concerns or experience any unexpected effects.
Naturopaths are not medical doctors and cannot perform invasive procedures or certain physical examinations that we are not trained or allowed to perform. We are also not permitted to prescribe pharmaceutical drugs.
Naturopaths do not diagnose. However, we can collaboratively support you in dealing with a diagnosis by a medical doctor or other qualified allied health practitioner.
If any concerns arise at any stage of your treatment, you should let us know, or seek advice from an appropriately qualified health professional.
It is important to get clearance from your doctor before commencing a complementary medicine treatment that may affect or interact with any primary treatment you are taking under the doctor's supervision. It is your responsibility to be transparent with everyone in your healthcare team about what treatments you are choosing and what supplements, medications, or medical procedures are in play.
Our services are primarily suited to those looking for complementary medicine health support and advice, combining dietary and lifestyle recommendations with nutritional and herbal medicine.
Our services are not intended for anyone experiencing life threatening medical conditions or requiring serious medical treatment.
Limitation of Liability
We do not make any guarantees or warranties about the accuracy of any information displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law.
We are human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let us know.
While we make all reasonable efforts to ensure that our services meet with the highest standards of best practice, if something does go wrong that is not a direct result of our negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, we will not be liable for any damages whatsoever, including but without limitation, any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of our website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
Copyright
The content of this website and in all our courses is protected by copyright laws and treaties around the world, with all rights reserved. Commercial exploitation of our content in any way that competes with our business is strictly prohibited.
You may store, print and display the content supplied solely for your own personal use. You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.
You may also link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
If you are a student participating in our training, course content may be printed or downloaded to a local hard disk for your personal and non-commercial use only. You must not provide extracts of any course content to anyone else under any circumstances.
Payment Terms
We accept payment by bank transfer, Paypal, Ezydebit or electronic payment via Square or Stripe. Your personal account and credit card details are handled by the third-party payment provider or bank institution under their security policy.
Payment for consults, and for prescriptions that you have approved, is expected at the time of the consultation. In the case of online bookings, a percentage of the consult fee may be charged in advance to avoid no show situations or last-minute cancellations.
Delivery and Shipping
Delivery of consultations is face-to-face at our clinic in Brisbane, or online using Zoom. Consult confirmations will be sent automatically via the booking system.
Shipping costs for supplements and over the counter products that we sell or recommend are included in the price and are sent to you directly from the warehouse. Packaging and safety of the delivery are the responsibility of the third party stockist. A delivery that goes astray must be reported to us so that we can assist you in tracking down the delivery or arranging a substitution. If an item is out of stock, we will notify you of any delays and if necessary, offer a refund or substitution for another similar, suitable item.
We ship internationally depending on the requirements and restrictions of the receiving country.
Appointment Policies
We require a minimum of 24 hours advance notice to cancel or reschedule an appointment.
If you fail to attend a confirmed appointment without providing the required notice, you will be invoiced and required to pay for the time we have set aside for you.
The practitioner may, at their sole discretion, allow you to rebook a consultation missed due to an unavoidable emergency or circumstances beyond your control.
Refund Policy & Consumer Guarantees
We do not offer any refunds for change of mind, so you are encouraged to consider carefully whether our services or products are right for you before you book or make their payment.
If you feel that there is any problem, please let us know within 24 hours. We are keen to understand what has gone wrong if you are unhappy so that we can address your concerns and try to find a mutually acceptable solution.
If a product is no longer available due to stock unavailability or discontinuation, your payment will be fully refunded.
If the wrong item is sent out, or minor damage occurs in transit, please contact us immediately after delivery so we can liaise with the supplier to correct the issue.
If technical issues occur with an electronic download, please let us now so we can correct the problem and resupply the data.
During in person consults or online, if any issues occur in relation to unavailable internet or access to the patient management system, we will offer you a follow up service sufficient to fulfill any unmet needs.
Where a practitioner is ill and cannot attend the session, you will be offered the opportunity to reschedule the appointment with no penalty.
We take our obligations under Australian Consumer Law seriously and will do our best to address any issues that arise. However, even if there is a major problem, our liability is strictly limited to:
- replacing the goods or providing the services again; or
- if we are unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.
Respectful Communication
We reserve the right to delete any comments on our website or social media accounts which are rude, disrespectful, offensive or which we deem to be unacceptable. Keep it polite and play nicely, please!
Dispute Resolution & Jurisdiction
If either of us have any concerns arising out of these terms, your use of our website or our provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion. Please email your concerns to health@peoniflora.com, attention: Claudia Milbourne.
If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by Naturopaths and Herbalists Association of Australia here: https://www.nhaa.org.au/public/feedback-complaints.
This agreement is subject to the governing law of Queensland. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Queensland, and the Commonwealth of Australia, will have exclusive jurisdiction.